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Employee experience

Ebook

Power up your profit

Power up your profit: Elevating financial results with operational excellence Power up your profit: Elevating financial results with operational excellence Operational excellence is your key to retail success. Learn to build a cost-effective customer acquisition model, use insights for real results, and leverage employee experience. Enhance local operations and deliver exceptional customer experiences. With actionable […]

Power up your profit
Video

Digital Diaries & Communities

Digital Diaries & Communities Capture insights in the moment of decision making. Get their input during key moments in their journey with activity-based diary entries. Build a community of your customers. Bring them together. Interact with them on your own mini social media platform. And then sit back and enjoy a priceless stream of in-the-moment […]

Digital Diaries & Communities
Data sheet

Voice sentiment analysis

Voice sentiment analysis Emotion at the heart of your program Voice is the most intuitive, natural and efficient way to communicate. We’re more likely to talk faster than we type, and our emotions come through in our tone, pitch, rhythm and more. Forsta’s Voice Sentiment Analysis gives your respondents the opportunity to express their feedback […]

Voice sentiment analysis
Data sheet

Forsta CRM Connector for Microsoft Dynamics

Forsta CRM Connector for Microsoft Dynamics Optimizing customer interactions throughout the customer lifecycle Each and every customer interaction is important to your business, and you know how critical it is to listen to, and act on, the Voice of the Customer. With Forsta CRM Connector for Microsoft Dynamics, you can optimize all your customer interactions […]

Forsta CRM Connector for Microsoft Dynamics
Data sheet

Frontline Innovation

Frontline Innovation Engage and empower your frontline Forsta Frontline Innovation allows you to efficiently gather, share, manage, and implement ideas that accelerate strategic growth. Your frontline is your biggest asset Your frontline is where the action is. All frontline stakeholders – employees, partners, customers – know what needs to change to make an impact. Listen […]

Frontline Innovation
Ebook

Employee experience and insight in challenging times

Employee experience and insight in challenging times How do we support team members? Top challenge: Employee relationships are complex All experiences – both good and bad – are magnified during a period of crisis and uncertainty. It is impossible to over communicate with team members during such times, provided communications are meaningful, valuable and empathetic, […]

Employee experience and insight in challenging times
Ebook

An introduction to dynamic questions

An introduction to dynamic questions What are dynamic questions? Dynamic is a word we use often in marketing and business—it signifies change, activity and progress. In the market research world, dynamic questions and elements push progress by providing a graphical and interactive way for researchers to capture respondent data in online surveys. Instead of using […]

An introduction to dynamic questions
Video

Crowdsourcing

Crowdsourcing Imagine a feedback tool that doesn’t just tell you there’s a problem but actually suggests how to solve it. Learn how easy it is to launch a time-flexible, feedback solution that ensures your whole team can contribute toward success. Related resources

Crowdsourcing
Video

Digital Feedback

Digital Feedback Digital journeys are no longer a mystery. Utilize your website and company apps to build real-time insight from your customers digital journeys. Learn how you can use your most powerful assets to collect feedback. Related resources

Digital Feedback
Video

Surveys

Surveys Scalable and flexible surveys are a breeze to set up, launch and complete. This quick demo shows you how you can have conversations with your customers, wherever they may be. Related resources

Surveys